QADEPUTY END USER MASTER SUBSCRIPTION AGREEMENT
This End User Master Subscription Agreement is a legal agreement between you (either an individual or a single entity) and QADeputy for the “QADeputy Test Management SOFTWARE” (henceforth referenced as QADeputy or SOFTWARE), which includes the Online User’s Guide, any associated SOFTWARE components, any media, and any “online” or electronic documentation. By using the SOFTWARE, you agree to be bound by the terms of these agreements. If you do not agree to these terms, do not use the SOFTWARE.
1. MASTER SUBSCRIPTION AGREEMENT
THIS MASTER SUBSCRIPTION AGREEMENT GOVERNS CUSTOMER’S ACQUISITION AND USE OF QADEPUTY SERVICES. CAPITALIZED TERMS HAVE THE DEFINITIONS SET FORTH HEREIN. IF CUSTOMER REGISTERS FOR A FREE TRIAL OF QADEPUTY SERVICES OR FOR FREE SERVICES, THE APPLICABLE PROVISIONS OF THIS AGREEMENT WILL ALSO GOVERN THAT FREE TRIAL OR THOSE FREE SERVICES. BY ACCEPTING THIS AGREEMENT, CUSTOMER AGREES TO THE TERMS SET FORTH. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY, OR DOES NOT AGREE WITH THESE TERMS AND CONDITIONS, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
The Services may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes. QADEPUTY’s direct competitors are prohibited from accessing the Services, except with QADEPUTY’s prior written consent. This Agreement was last updated on Sept. 20, 2021. It is effective between Customer and QADEPUTY as of the date of Customer’s accepting this Agreement (the “Effective Date”).
2. QADEPUTY RESPONSIBILITIES
2.1 Provision of
Purchased Services. QADEPUTY will
(a) make the Services and Content available to Customer pursuant to this
Agreement, and the applicable Order Forms and Documentation, (b) provide
applicable QADEPUTY standard support for the Purchased Services to Customer at
no additional charge, and/or upgraded support if purchased, (c) use commercially
reasonable efforts to make the online Purchased Services available 24 hours a
day, 7 days a week, except for: (i) planned downtime (of which QADEPUTY shall
give advance electronic notice), and (ii) any unavailability caused by
circumstances beyond QADEPUTY’s reasonable control, including, for example, an
act of God, act of government, flood, fire, earthquake, civil unrest, act of
terror, strike or other labor problem (other than one involving QADEPUTY
employees), Internet service provider failure or delay, Non-QADEPUTY
Application, or denial of service attack, and (d) provide the Services in
accordance with laws and government regulations applicable to QADEPUTY’s
provision of its Services to its customers generally (i.e., without regard for
Customer’s particular use of the Services), and subject to Customer’s use of
the Services in accordance with this Agreement, the Documentation and the
applicable Order Form.
2.2 Protection of Customer Data. QADEPUTY will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Documentation. Those safeguards will include, but will not be limited to, measures designed to prevent unauthorized access to or disclosure of Customer Data (other than by Customer or Users). After a 30-day period, QADEPUTY will have no obligation to maintain or provide any Customer Data and will thereafter delete or destroy all Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.
2.3 QADEPUTY Personnel. QADEPUTY will be responsible for the performance of its personnel (including its employees and contractors) and their compliance with QADEPUTY’s obligations under this Agreement, except as otherwise specified in this Agreement.
2.4 Beta Services. From time to time, QADEPUTY may make Beta Services available to Customer at no charge. Customer may choose to try such Beta Services or not in its sole discretion.
2.5 Free Trial. If Customer registers on QADEPUTY’s or an Affiliate’s website for a free trial, QADEPUTY will make the applicable Service(s) available to Customer on a trial basis free of charge until the earlier of (a) the end of the free trial period for which Customer registered to use the applicable Service(s), or (b) the start date of any Purchased Service subscriptions ordered by Customer for such Service(s), or (c) termination by QADEPUTY in its sole discretion. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding. ANY DATA CUSTOMER ENTERS INTO THE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR CUSTOMER, DURING CUSTOMER’S FREE TRIAL WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL, PURCHASES APPLICABLE UPGRADED SERVICES, OR EXPORTS SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD. CUSTOMER CANNOT TRANSFER DATA ENTERED OR CUSTOMIZATIONS MADE DURING THE FREE TRIAL TO A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL; THEREFORE, IF CUSTOMER PURCHASES A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL, CUSTOMER MUST EXPORT CUSTOMER DATA BEFORE THE END OF THE TRIAL PERIOD OR CUSTOMER DATA WILL BE PERMANENTLY LOST. NOTWITHSTANDING THE “REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS” SECTION AND “INDEMNIFICATION BY QADEPUTY” SECTION BELOW, DURING THE FREE TRIAL THE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY AND QADEPUTY SHALL HAVE NO INDEMNIFICATION OBLIGATIONS NOR LIABILITY OF ANY TYPE WITH RESPECT TO THE SERVICES FOR THE FREE TRIAL PERIOD. UNLESS SUCH EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE QADEPUTY’S LIABILITY WITH RESPECT TO THE FREE SERVICES SHALL NOT EXCEED $1,000.00. WITHOUT LIMITING THE FOREGOING, QADEPUTY AND ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO CUSTOMER THAT: (A) CUSTOMER’S USE OF THE SERVICES DURING THE FREE TRIAL PERIOD WILL MEET CUSTOMER’S REQUIREMENTS, (B) CUSTOMER’S USE OF THE SERVICES DURING THE FREE TRIAL PERIOD WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED DURING THE FREE TRIAL PERIOD WILL BE ACCURATE. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE “LIMITATION OF LIABILITY” SECTION BELOW, CUSTOMER SHALL BE FULLY LIABLE UNDER THIS AGREEMENT TO QADEPUTY AND ITS AFFILIATES FOR ANY DAMAGES ARISING OUT OF CUSTOMER’S USE OF THE SERVICES DURING THE FREE TRIAL PERIOD, ANY BREACH BY CUSTOMER OF THIS AGREEMENT AND ANY OF CUSTOMER’S INDEMNIFICATION OBLIGATIONS HEREUNDER. CUSTOMER SHALL REVIEW THE APPLICABLE SERVICE’S DOCUMENTATION DURING THE TRIAL PERIOD TO BECOME FAMILIAR WITH THE FEATURES AND FUNCTIONS OF THE SERVICES BEFORE MAKING A PURCHASE.
2.6 Free Services. QADEPUTY may make Free Services available to Customer. Use of Free Services is subject to the terms and conditions of this Agreement. In the event of a conflict between this section and any other portion of this Agreement, this section shall control. Free Services are provided to Customer without charge up to certain limits as described in the Documentation. Usage over these limits requires Customer’s purchase of additional resources or services. Customer agrees that QADEPUTY, in its sole discretion and for any or no reason, may terminate Customer’s access to the Free Services or any part thereof. Customer agrees that any termination of Customer’s access to the Free Services may be without prior notice, and Customer agrees that QADEPUTY will not be liable to Customer or any third party for such termination. Customer is solely responsible for exporting Customer Data from the Free Services prior to termination of Customer’s access to the Free Services for any reason, provided that if QADEPUTY terminates Customer’s account, except as required by law QADEPUTY will provide Customer a reasonable opportunity to retrieve its Customer Data. NOTWITHSTANDING THE “REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS” SECTION AND “INDEMNIFICATION BY QADEPUTY” SECTION BELOW, THE FREE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY AND QADEPUTY SHALL HAVE NO INDEMNIFICATION OBLIGATIONS NOR LIABILITY OF ANY TYPE WITH RESPECT TO THE FREE SERVICES UNLESS SUCH EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE QADEPUTY’S LIABILITY WITH RESPECT TO THE FREE SERVICES SHALL NOT EXCEED $1,000.00. WITHOUT LIMITING THE FOREGOING, QADEPUTY AND ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO CUSTOMER THAT: (A) CUSTOMER’S USE OF THE FREE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, (B) CUSTOMER’S USE OF THE FREE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED THROUGH THE FREE SERVICES WILL BE ACCURATE. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE “LIMITATION OF LIABILITY” SECTION BELOW, CUSTOMER SHALL BE FULLY LIABLE UNDER THIS AGREEMENT TO QADEPUTY AND ITS AFFILIATES FOR ANY DAMAGES ARISING OUT OF CUSTOMER’S USE OF THE FREE SERVICES, ANY BREACH BY CUSTOMER OF THIS AGREEMENT AND ANY OF CUSTOMER’S INDEMNIFICATION OBLIGATIONS HEREUNDER.
2.7 Support Services. QADeputy will provide you with support services for the period equal to the subscription term since the moment of payment for the subscription. Support is given to the individual subscription and the individual alone. If you share passwords for the support services or password protected material including tutorials and support files or ask support questions on behalf of an unsubscribed user or individual, the subscription shall be deemed to have breached this Agreement and QADeputy is entitled to terminate support immediately without reimbursing the Subscriber. It shall be at the absolute discretion of QADeputy to determine whether a breach has occurred. Support Services will terminate unless renewed monthly or annually by subscription payment.
(2.7.i). “Support Services” means: (a) Tutorials (b) Example projects and other downloadable material (c) SOFTWARE updates, including version upgrades; (d) Technical support via Internet and (e) Phone, chat and email communication.
(2.7.ii) “Support Services” means fixing issues with a determined as flaws/bugs with the SOFTWARE. Feature requests are not bugs and fall outside of the support agreement. Feature request will be handled on a case-by-case basis based on QADeputy priorities.
(2.7.iii) SLA: QADeputy agrees to responding to all customer issues (submitted via email or on the forums) within 48 hours. If the issue is determined to be a bug, it will be fixed within 10-14 business days.
3. USE OF SERVICES AND CONTENT
3.1 Subscriptions. QADeputy hereby grants you the non-exclusive, non-transferable right to use the SOFTWARE for the term of the Subscription Agreement solely for use in accordance to the subscription chosen at the time of account creation. Unless otherwise provided in the applicable Order Form or Documentation, (a) Purchased Services and access to Content are purchased as subscriptions for the term stated in the applicable Order Form or in the applicable online purchasing portal, (b) subscriptions for Purchased Services may be added during a subscription term at the same pricing as the underlying subscription pricing (c) prorated costs and/or refunds for upgraded subscription plans will be directly addressed at the time of the upgrade. Customer agrees that its purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by QADEPUTY regarding future functionality or features.
3.2 Usage Limits. Services and Content are subject to usage limits specified in Order Forms and Documentation. If Customer exceeds a contractual usage limit, QADEPUTY may work with Customer to seek to reduce Customer’s usage so that it conforms to that limit. If, notwithstanding QADEPUTY’s efforts, Customer is unable or unwilling to abide by a contractual usage limit, Customer will execute an Order Form for additional quantities of the applicable Services or Content promptly upon QADEPUTY’s request, and/or pay any invoice for excess usage in accordance with the “Invoicing and Payment” section below.
3.3 Customer Responsibilities. Customer will (a) be responsible for Users’ compliance with this Agreement, Documentation and Order Forms, (b) be responsible for the accuracy, quality and legality of Customer Data, the means by which Customer acquired Customer Data, Customer’s use of Customer Data with the Services, and the interoperation of any Non-QADEPUTY Applications with which Customer uses Services or Content, (c) use commercially reasonable efforts to prevent unauthorized access to or use of Services and Content, and notify QADEPUTY promptly of any such unauthorized access or use, (d) use Services and Content only in accordance with this Agreement, Documentation, Order Forms and applicable laws and government regulations, and (e) comply with terms of service of any Non-QADEPUTY Applications with which Customer uses Services or Content. Any use of the Services in breach of the foregoing by Customer or Users that in QADEPUTY’s judgment threatens the security, integrity or availability of QADEPUTY’s services, may result in QADEPUTY’s immediate suspension of the Services, however QADEPUTY will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to any such suspension. You shall not decompile, reverse engineer, disassemble or otherwise reduce any part of this SOFTWARE to a humanly readable form nor permit any third party to do so. The interface information necessary to achieve interoperability of the SOFTWARE with independently created computer programs will be provided by QADeputy by request on a case-by-case basis. You shall not make error corrections to, or otherwise modify, adapt, or translate the SOFTWARE, nor create derivative works of the SOFTWARE, nor permit any third-party access (other than as expressly permitted per QADeputy).
3.4 Usage Restrictions. Customer will not (a) make any Service or Content available to anyone other than Customer or Users, or use any Service or Content for the benefit of anyone other than Customer or its Affiliates, unless expressly stated otherwise in an Order Form or the Documentation, (b) sell, resell, subscription, sub-subscription, distribute, make available, rent or lease any Service or Content, or include any Service or Content in a service bureau or outsourcing offering, (c) use a Service or Non-QADEPUTY Application to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use a Service or Non-QADEPUTY Application to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of any Service or third-party data contained therein, (f) attempt to gain unauthorized access to any Service or Content or its related systems or networks, (g) permit direct or indirect access to or use of any Services or Content in a way that circumvents a contractual usage limit, or use any Services to access or use any of QADEPUTY intellectual property except as permitted under this Agreement, an Order Form, or the Documentation, (h) modify, copy, or create derivative works based on a Service or any part, feature, function or user interface thereof, (i) copy Content except as permitted herein or in an Order Form or the Documentation, (j) frame or mirror any part of any Service or Content, other than framing on Customer's own intranets or otherwise for its own internal business purposes or as permitted in the Documentation, (k) except to the extent permitted by applicable law, disassemble, reverse engineer, or decompile a Service or Content or access it to (1) build a competitive product or service, (2) build a product or service using similar ideas, features, functions or graphics of the Service, (3) copy any ideas, features, functions or graphics of the Service, or (4) determine whether the Services are within the scope of any patent. You shall not rent, lease or lend the SOFTWARE to any other person, nor transfer your user rights to any other person. You shall not use this SOFTWARE in automatic, semi-automatic or manual tools designed to create virus signatures, virus detection routines, any other data or code for detecting malicious code or data.
3.5 Removal of Content and Non-QADEPUTY Applications. If Customer receives notice that Content or a Non-QADEPUTY Application must be removed, modified and/or disabled to avoid violating applicable law, third-party rights, or the Acceptable Use and External Facing Services Policy, Customer will promptly do so. If Customer does not take required action in accordance with the above, or if in QADEPUTY’s judgment continued violation is likely to reoccur, QADEPUTY may disable the applicable Content, Service and/or Non-QADEPUTY Application. If requested by QADEPUTY, Customer shall confirm such deletion and discontinuance of use in writing and QADEPUTY shall be authorized to provide a copy of such confirmation to any such third-party claimant or governmental authority, as applicable. In addition, if QADEPUTY is required by any third-party rights holder to remove Content or receives information that Content provided to Customer may violate applicable law or third-party rights, QADEPUTY may discontinue Customer’s access to Content through the Services.
4. NON-QADEPUTY PRODUCTS AND SERVICES
4.1 Non-QADEPUTY Products and Services. QADEPUTY or third parties may make available (for example, through a Marketplace or otherwise) third-party products or services, including, for example, Non-QADEPUTY Applications and implementation and other consulting services. Any acquisition by Customer of such products or services, and any exchange of data between Customer and any Non-QADEPUTY provider, product or service is solely between Customer and the applicable Non-QADEPUTY provider. QADEPUTY does not warrant or support Non-QADEPUTY Applications or other Non-QADEPUTY products or services, whether or not they are designated by QADEPUTY as “certified” or otherwise, unless expressly provided otherwise in an Order Form. QADEPUTY is not responsible for any disclosure, modification or deletion of Customer Data resulting from access by such Non-QADEPUTY Application or its provider.
4.2 Integration with Non-QADEPUTY Applications. The Services may contain features designed to interoperate with Non-QADEPUTY Applications. QADEPUTY cannot guarantee the continued availability of such Service features and may cease providing them without entitling Customer to any refund, credit, or other compensation, if for example and without limitation, the provider of a Non-QADEPUTY Application ceases to make the Non-QADEPUTY Application available for interoperation with the corresponding Service features in a manner acceptable to QADEPUTY.
5. FEES AND PAYMENT
5.1 Fees. Customer will pay all fees specified in Order Forms. Except as otherwise specified herein or in an Order Form, (i) fees are based on Services and Content subscriptions purchased and not actual usage, (ii) payment obligations are non- cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant subscription term.
5.2 Invoicing and Payment. Customer will provide QADEPUTY with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to QADEPUTY. If Customer provides credit card information to QADEPUTY, Customer authorizes QADEPUTY to charge such credit card for all Purchased Services listed in the Order Form for the initial subscription term and any renewal subscription term(s) as set forth in the “Term of Purchased Subscriptions” section below. Such charges shall be made in advance, either monthly or annually, or in accordance with any different billing frequency stated in the applicable Order Form. Customer is responsible for providing complete and accurate billing and contact information to QADEPUTY and notifying QADEPUTY of any changes to such information.
5.3 Suspension of Service and Acceleration. If any charge owing by Customer under this or any other agreement for services is 30 days or more overdue, (or 10 or more days overdue in the case of amounts Customer has authorized QADEPUTY to charge to Customer’s credit card), QADEPUTY may, without limiting its other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Services until such amounts are paid in full, provided that, other than for customers paying by credit card or direct debit whose payment has been declined, QADEPUTY will give Customer at least 10 days’ prior notice that its account is overdue before suspending services to Customer.
5.4 Payment Disputes. QADEPUTY will not exercise its rights under the “Suspension of Service and Acceleration” section above if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.
6. PROPRIETARY RIGHTS AND SUBSCRIPTIONS
6.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, QADEPUTY, its Affiliates, its licensors and Content Providers reserve all their right, title and interest in and to the Services and Content, including all of their related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein.
6.2 Access to and Use of Content. Customer has the right to access and use applicable Content subject to the terms of applicable Order Forms, this Agreement and the Documentation.
6.3 Subscription by Customer to QADEPUTY. Customer grants QADEPUTY, its Affiliates and applicable contractors a worldwide, limited-term subscription to host, copy, use, transmit, and display any Non-QADEPUTY Applications and program code created by or for Customer using a Service or for use by Customer with the Services, and Customer Data, each as appropriate for QADEPUTY to provide and ensure proper operation of the Services and associated systems in accordance with this Agreement. If Customer chooses to use a Non-QADEPUTY Application with a Service, Customer grants QADEPUTY permission to allow the Non-QADEPUTY Application and its provider to access Customer Data and information about Customer’s usage of the Non-QADEPUTY Application as appropriate for the interoperation of that Non-QADEPUTY Application with the Service. Subject to the limited subscriptions granted herein, QADEPUTY acquires no right, title or interest from Customer or its licensors under this Agreement in or to any Customer Data, Non-QADEPUTY Application or such program code.
6.4 Subscription by Customer to Use Feedback. Customer grants to QADEPUTY and its Affiliates a worldwide, perpetual, irrevocable, royalty-free subscription to use and incorporate into its services any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Users relating to the operation of QADEPUTY’s or its Affiliates’ services.
7.1 Definition of Confidential Information. “Confidential Information” means all information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information of Customer includes Customer Data; Confidential Information of QADEPUTY includes the Services and Content, and the terms and conditions of this Agreement and all Order Forms (including pricing). Confidential Information of each party includes business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information does not include any information that (a) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (c) is received from a third party without breach of any obligation owed to the Disclosing Party, or (d) was independently developed by the Receiving Party. For the avoidance of doubt, the non-disclosure obligations set forth in this “Confidentiality” section apply to Confidential Information exchanged between the parties in connection with the evaluation of additional QADEPUTY services.
7.2 Protection of Confidential Information. As between the parties, each party retains all ownership rights in and to its Confidential Information. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to (a) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement and (b) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein. Neither party will disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates, legal counsel and accountants without the other party’s prior written consent, provided that a party that makes any such disclosure to its Affiliate, legal counsel or accountants will remain responsible for such Affiliate’s, legal counsel’s or accountant’s compliance with this “Confidentiality” section. Notwithstanding the foregoing, QADEPUTY may disclose the terms of this Agreement and any applicable Order Form to a subcontractor or Non-QADEPUTY Application Provider to the extent necessary to perform QADEPUTY’s obligations under this Agreement, under terms of confidentiality materially as protective as set forth herein.
7.3 Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to that Confidential Information.
8. REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS
8.1 Representations. Each party represents that it has validly entered into this Agreement and has the legal power to do so.
8.2 QADEPUTY Warranties. LIMITED WARRANTY - You accept all responsibility for the selection of this SOFTWARE to meet your requirements. QADeputy does not warrant that the SOFTWARE and/or the Documentation will be suitable for such requirements nor that any use will be uninterrupted or error free. QADEPUTY warrants that during an applicable subscription term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, (b) QADEPUTY will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) subject to the “Integration with Non-QADEPUTY Applications” section above, QADEPUTY will not materially decrease the overall functionality of the Services. For any breach of a warranty above, Customer’s exclusive remedies are those described in the “Termination” and “Refund or Payment upon Termination” sections below. The warranty shall not apply if you (a) make or cause to be made any modifications to this SOFTWARE without the consent of QADeputy, (b) use the SOFTWARE in a manner for which it was not intended, or (c) use the SOFTWARE other than as permitted under this Agreement. QADeputy will ensure that the product performs as underlined in the user documentation and will fix all issues that fall within the user documentation.
8.3 Disclaimers. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. CONTENT AND BETA SERVICES ARE PROVIDED “AS IS,” AND AS AVAILABLE EXCLUSIVE OF ANY WARRANTY WHATSOEVER.
9. MUTUAL INDEMNIFICATION
9.1 Indemnification by QADEPUTY. QADEPUTY will defend Customer against any claim, demand, suit or proceeding made or brought against Customer by a third party alleging that any Purchased Service infringes or misappropriates such third party’s intellectual property rights (a “Claim Against Customer”), and will indemnify Customer from any damages, attorney fees and costs finally awarded against Customer as a result of, or for amounts paid by Customer under a settlement approved by QADEPUTY in writing of, a Claim Against Customer, provided Customer (a) promptly gives QADEPUTY written notice of the Claim Against Customer, (b) gives QADEPUTY sole control of the defense and settlement of the Claim Against Customer (except that QADEPUTY may not settle any Claim Against Customer unless it unconditionally releases Customer of all liability), and (c) gives QADEPUTY all reasonable assistance, at QADEPUTY’s expense. If QADEPUTY receives information about an infringement or misappropriation claim related to a Service, QADEPUTY may in its discretion and at no cost to Customer (i) modify the Services so that they are no longer claimed to infringe or misappropriate, without breaching QADEPUTY’s warranties under “QADEPUTY Warranties” above, (ii) obtain a subscription for Customer’s continued use of that Service in accordance with this Agreement, or (iii) terminate Customer’s subscriptions for that Service upon 30 days’ written notice and refund Customer any prepaid fees covering the remainder of the term of the terminated subscriptions. The above defense and indemnification obligations do not apply if (1) the allegation does not state with specificity that the Services are the basis of the Claim Against Customer; (2) a Claim Against Customer arises from the use or combination of the Services or any part thereof with SOFTWARE, hardware, data, or processes not provided by QADEPUTY, if the Services or use thereof would not infringe without such combination; (3) a Claim Against Customer arises from Services under an Order Form for which there is no charge; or (4) a Claim against Customer arises from Content, a Non-QADEPUTY Application or Customer’s breach of this Agreement, the Documentation or applicable Order Forms.
9.2 Indemnification by Customer. Customer will defend QADEPUTY and its Affiliates against any claim, demand, suit or proceeding made or brought against QADEPUTY by a third party alleging (a) that any Customer Data or Customer’s use of Customer Data with the Services, (b) a Non-QADEPUTY Application provided by Customer, or (c) the combination of a Non-QADEPUTY Application provided by Customer and used with the Services, infringes or misappropriates such third party’s intellectual property rights, or arising from Customer’s use of the Services or Content in an unlawful manner or in violation of the Agreement, the Documentation, or Order Form (each a “Claim Against QADEPUTY”), and will indemnify QADEPUTY from any damages, attorney fees and costs finally awarded against QADEPUTY as a result of, or for any amounts paid by QADEPUTY under a settlement approved by Customer in writing of, a Claim Against QADEPUTY, provided QADEPUTY (a) promptly gives Customer written notice of the Claim Against QADEPUTY, (b) gives Customer sole control of the defense and settlement of the Claim Against QADEPUTY (except that Customer may not settle any Claim Against QADEPUTY unless it unconditionally releases QADEPUTY of all liability), and (c) gives Customer all reasonable assistance, at Customer’s expense. The above defense and indemnification obligations do not apply if a Claim Against QADEPUTY arises from QADEPUTY’s breach of this Agreement, the Documentation or applicable Order Forms.
9.3 Exclusive Remedy. This “Mutual Indemnification” section states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any third-party claim described in this section.
10. LIMITATION OF LIABILITY
10.1 Limitation of Liability. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER AND ITS AFFILIATES HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY BUT WILL NOT LIMIT CUSTOMER'S AND ITS AFFILIATES’ PAYMENT OBLIGATIONS UNDER THE “FEES AND PAYMENT” SECTION ABOVE.
In no event shall QADeputy be liable for any damages (including, without limitation, lost profits, business interruption, or lost information) rising out of ‘Authorized Users’ use of or inability to use the SOFTWARE PRODUCT, even if QADeputy has been advised of the possibility of such damages. In no event will QADeputy be liable for loss of data or for indirect, special, incidental, consequential (including lost profit), or other damages based in contract, tort or otherwise. QADeputy shall have no liability with respect to the content of the SOFTWARE PRODUCT or any part thereof, including but not limited to errors or omissions contained therein, libel, infringements of rights of publicity, privacy, trademark rights, business interruption, personal injury, loss of privacy, moral rights or the disclosure of confidential information.
10.2 Exclusion of Consequential and Related Damages. IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
11. TERM AND TERMINATION
11.1 Term of Agreement. This Agreement commences on the date Customer first accepts it and continues until all subscriptions hereunder have expired or have been terminated.
11.2 Term of Purchased Subscriptions. The term of each subscription shall be as specified in the applicable Order Form. Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term. Except as expressly provided in the applicable Order Form, renewal of promotional or one-time priced subscriptions will be at QADEPUTY’s applicable list price in effect at the time of the applicable renewal. Notwithstanding anything to the contrary, any renewal in which subscription volume or subscription length for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing.
11.3 Termination. A party may terminate this Agreement for cause (a) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (b) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
11.4 Refund or Payment upon Termination. If this Agreement is terminated by Customer in accordance with the “Termination” section above, QADEPUTY will refund Customer any prepaid fees covering the remainder of the term of all Order Forms after the effective date of termination. If this Agreement is terminated by QADEPUTY in accordance with the “Termination” section above, Customer will pay any unpaid fees covering the remainder of the term of all Order Forms to the extent permitted by applicable law. In no event will termination relieve Customer of its obligation to pay any fees payable to QADEPUTY for the period prior to the effective date of termination.
11.5 Surviving Provisions. The sections titled “Free Services,” “Fees and Payment,” “Proprietary Rights and Subscriptions,” “Confidentiality,” “Disclaimers,” “Mutual Indemnification,” “Limitation of Liability,” “Refund or Payment upon Termination,” “Removal of Content and Non-QADEPUTY Applications,” “Surviving Provisions” and “General Provisions” will survive any termination or expiration of this Agreement, and the section titled “Protection of Customer Data” will survive any termination or expiration of this Agreement for so long as QADEPUTY retains possession of Customer Data.
12. GENERAL PROVISIONS
12.1 Export Compliance. The Services, Content, other QADEPUTY technology, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. QADEPUTY and Customer each represents that it is not named on any U.S. government denied-party list.
12.2 Anti-Corruption. Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction.
12.3 Entire Agreement and Order of Precedence. This Agreement is the entire agreement between QADEPUTY and Customer regarding Customer’s use of Services and Content and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. The parties agree that any term or condition stated in a Customer purchase order or in any other Customer order documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) this Agreement, and (3) the Documentation. Titles and headings of sections of this Agreement are for convenience only and shall not affect the construction of any provision of this Agreement.
12.4 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. Each party will be solely responsible for payment of all compensation owed to its employees, as well as all employment-related taxes.
12.5 Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement.
12.6 Waiver. No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right.
12.7 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect.
12.8 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, either party may assign this Agreement in its entirety (including all Order Forms), without the other party’s consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Notwithstanding the foregoing, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favor of, a direct competitor of the other party, then such other party may terminate this Agreement upon written notice. In the event of such a termination will refund Customer any prepaid fees covering the remainder of the term of all subscriptions for the period after the effective date of such termination. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.
12.9 QADEPUTY Contracting Entity, Notices, Governing Law, and Venue. The QADEPUTY entity entering into this Agreement, the address to which Customer should direct notices under this Agreement, the law that will apply in any dispute or lawsuit arising out of or in connection with this Agreement, and the courts that have jurisdiction over any such dispute or lawsuit, depend on where Customer is domiciled and will be determined at time of concern.
12.10 Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices related to this Agreement will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing, or (c), except for notices of termination or an indemnifiable claim (“Legal Notices”), which shall clearly be identifiable as Legal Notices, the day of sending by email. Billing-related notices to Customer will be addressed to the relevant billing contact designated by Customer. All other notices to Customer will be addressed to the relevant Services system administrator designated by Customer.
12.11 Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.
Subscription Agreement Definitions
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Agreement” means this Master Subscription Agreement.
“Beta Services” means QADEPUTY services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.
“Content” means information obtained by QADEPUTY from publicly available sources or its third-party content providers and made available to Customer through the Services, Beta Services or pursuant to an Order Form, as more fully described in the Documentation.
“Customer” means in the case of an individual accepting this Agreement on his or her own behalf, such individual, or in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity for which such individual is accepting this Agreement, and Affiliates of that company or entity (for so long as they remain Affiliates).
“Customer Data” means electronic data and information submitted by or for Customer to the Services, excluding Content and Non-QADEPUTY Applications.
“Documentation” means the applicable Service’s Trust and Compliance documentation at and its usage guides and policies, as updated from time to time, or login to the applicable Service.
“Free Services” means Services that QADEPUTY makes available to Customer free of charge. Free Services exclude Services offered as a free trial and Purchased Services.
“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.
“Marketplace” means an online directory, catalog or marketplace of applications that interoperate with the Services.
“Non-QADEPUTY Application” means a Web-based, mobile, offline or other SOFTWARE application functionality that interoperates with a Service, that is provided by Customer or a third party and/or listed on a Marketplace or under similar designation. Non-QADEPUTY Applications, other than those obtained or provided by Customer, will be identifiable as such.
“Order Form” means an ordering document or online order specifying the Services to be provided hereunder that is entered into between Customer and QADEPUTY or any of their Affiliates, including any addenda and supplements thereto. By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto.
“Purchased Services” means Services that Customer or Customer’s Affiliate purchases under an Order Form or online purchasing portal, as distinguished from Free Services or those provided pursuant to a free trial.
“Services” means the products and services that are ordered by Customer under an Order Form or online purchasing portal or provided to Customer free of charge (as applicable) or under a free trial, and made available online by QADEPUTY, including associated QADEPUTY offline or mobile components, as described in the Documentation. “Services” exclude Content and Non-QADEPUTY Applications.
“QADEPUTY” and “SOFTWARE” means the company and service described in the “QADEPUTY Contracting Entity.
“User” means, in the case of an individual accepting these terms on his or her own behalf, such individual, or, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, an individual who is authorized by Customer to use a Service, for whom Customer has purchased a subscription (or in the case of any Services provided by QADEPUTY without charge, for whom a Service has been provisioned), and to whom Customer (or, when applicable, QADEPUTY at Customer’s request) has supplied a user identification and password (for Services utilizing authentication). Users may include, for example, employees, consultants, contractors, and agents of Customer, and third parties with which Customer transacts business.